Store Policies - Mason Jar Book Co.
At Mason Jar Book Co., we take pride in providing rare and collectible books with honesty, transparency, and care. Below you’ll find our store policies regarding refunds, returns, and shipping.
🔄 Refund Policy
Because each book we sell is unique, all sales are considered final once shipped. However, if your order arrives damaged or is not as described, we will gladly issue a refund.
How to request a refund:
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Contact us within 7 days of delivery at support@masonjarbookco.com or via [WhatsApp link].
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Include your order number and photos of the issue.
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Once approved, refunds are processed back to your original payment method within 5–7 business days.
Note: Refunds are not available for normal signs of age, wear, or condition typical of antique books.
📦 Return Policy
We do not accept general returns or exchanges due to the one-of-a-kind nature of our inventory. Exceptions apply if:
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Your order arrives damaged in transit
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You receive the wrong item
If approved, we’ll provide return instructions. Items must be returned in the same condition as received.
🚚 Shipping Policy
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Processing Time: Orders are prepared within 1–2 business days.
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Shipping Rates: Free standard shipping on U.S. orders over $35. Flat-rate shipping applies to smaller orders.
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Carriers: We ship via USPS or UPS, and every package includes tracking.
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Delivery Window: Typically 3–7 business days for U.S. orders.
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International Shipping: Not available at this time.
All books are packaged with care to preserve their condition during transit. Tracking information is emailed once your order ships.